In a recent blog post, I shared a frustrating personal customer service experience about how it took six agents over six days to answer a simple question about additional charges to my account for WiFi-Boosters. At the end of the six days, they had confirmed there would be no extra charges to my account. Issue … Continue reading Strike 2: Why Customer Service Matters
Are your customers using a preferred search engine? Are they researching on social media platforms? Do they ask their friends or online communities for recommendations? Chances are your customers are observing, researching, and making buying decisions based on information sourced from various digital channels. Many clients ask, – where do I need to be? What … Continue reading Where does your customer search?
As a customer service nerd, I am continually observing the service I receive from the various companies I engage with as a customer. This past week I had two polar opposite experiences worth sharing. First up, a direct-to-consumer company that provides frozen smoothies delivered to your door – blend and enjoy. Perfect for those of … Continue reading It is 2020: Service Matters
“Transitions, pivots, and reinventions are likely to become the norm…” I enjoyed reading this Ellevest blog post as it not only resonated with my career but also with many conversations I have had recently with friends contemplating changes. As we all embrace innovation and technologies continue to disrupt industries, gone are the days of stability … Continue reading Make your personal pivot…
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Hello and welcome to my blog! This collection of posts are based on my opinion and perspectives. I welcome your feedback and comments – let’s explore these topics together!
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